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Refund & Cancellation Policy

Last updated: 9 October 2026

7-day return window

We want you to love what you order. If you are not happy, you may request a return or exchange within 7 days of the delivery date.

Eligibility

To be eligible, the item must be:

  • Unworn, unwashed and unaltered, with all original tags and packaging intact.
  • Accompanied by the invoice or order number.
  • Not in a non-returnable category (see below).

Non-returnable items

  • Innerwear, socks, swimwear and other hygiene-sensitive items.
  • Items marked “Final sale” or bought during clearance offers.
  • Items that are damaged by use, stained, or have had tags removed.

How to request a return

  • Email support@zedlook.com or call +91 9971450907 within 7 days of delivery with your order number and the reason for return.
  • For damaged, defective or wrong items, please attach clear photos (and an unboxing video if available).
  • Once approved, we will arrange a pickup from your address, or share return instructions where pickup is not available.

Inspection and refund

After we receive the item, our team inspects it within 2–3 business days. If approved, the refund is initiated immediately and credited to the original payment method (card, UPI, net banking or wallet) within 5–7 business days, depending on your bank.

Shipping fees are non-refundable unless the return is due to our error (wrong, damaged or defective item).

Exchanges

Exchanges for a different size or colour are subject to stock availability. If the requested item is unavailable, we will refund you instead.

Damaged, defective or wrong items

If your order arrives damaged, defective or not as ordered, tell us within 48 hours of delivery. We will replace the item or issue a full refund, including shipping, at no extra cost to you.

Order cancellation

You can cancel an order before it is shipped by contacting us with your order number; the full amount will be refunded to the original payment method within 5–7 business days. Once an order has shipped, it can no longer be cancelled, but you may return it under the policy above.

Failed or duplicate payments

If money was debited but your order was not confirmed, the amount is automatically refunded by Razorpay to your source account, usually within 5–7 business days. If it is not, contact us with your transaction reference.