Privacy Policy

Introduction

Zedlook (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect when you browse or shop on our website, how we use it, and the choices you have. By using the site you agree to this policy.

Information we collect

We collect only what we need to run the store:

• Contact details — name, email address, phone number.
• Delivery details — shipping and billing address.
• Order details — items purchased, order value, order history.
• Newsletter details — your email address, if you subscribe.
• Technical data — IP address, browser type, device and pages visited, collected through cookies and similar technologies.

Payment information

Payments are processed by Razorpay Software Private Limited, a PCI-DSS compliant payment gateway. Your card, UPI, net-banking or wallet details are entered on Razorpay’s secure page and are never stored on our servers. We only receive a confirmation of payment status and a transaction reference.

How we use your information

• To process, ship and deliver your orders and send order updates.
• To handle returns, refunds and customer support requests.
• To send newsletters and offers, only if you have subscribed (you can unsubscribe at any time).
• To improve our website, prevent fraud and meet legal obligations.

Sharing your information

We do not sell your personal information. We share it only with service providers who help us operate the store, and only as needed:

• Payment gateway (Razorpay) to process payments and refunds.
• Courier and logistics partners to deliver your order.
• Hosting, email and analytics providers.
• Government or law-enforcement authorities when required by law.

Cookies

We use cookies to keep your bag and wishlist, remember preferences and understand how the site is used. You can block or delete cookies in your browser settings, though parts of the site may stop working.

Data retention and security

We keep your information only as long as needed for the purposes above or as required by law (for example, tax and accounting records). We use reasonable technical and organisational safeguards, but no online transmission is completely secure.

Your rights

You may request access to, correction of, or deletion of your personal data, or withdraw consent to marketing, by writing to support@zedlook.com. We will respond within a reasonable time, in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian law.

Children

Our site is intended for adults. We do not knowingly collect personal data from children under 18 without a parent or guardian’s consent.

Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows the latest version.